BEHAVIOR COACHING

Turn PIM Checkbox Users Into Best Practice Champions

Stop policing users manually. WatchTower PIM Coach scores every user weekly and creates accountability through leaderboards. Watch bad habits disappear as users compete to improve their scores.

Users Treat PIM Like a Checkbox

You enabled PIM. Users activate roles. But are they following best practices? Or just clicking through as fast as possible to get access?

"Max Duration Every Time"

Users request 8 hours "just in case" when they need 15 minutes. Nobody tells them this is a problem.

"Test" as Justification

Weak justifications like "test", "access", or "need it" provide no audit trail. Same justification 70 times this month.

Always the Highest Role

Users who could use Reader always activate Owner. They have options but don't use least privilege.

Gamification That Drives Change

Users respond to feedback and accountability. Give them scores, show them where they rank, and watch behavior improve.

Personal Scorecards

Every user gets a weekly score (0-100) with specific feedback: duration efficiency, justification quality, timing, and role selection.

Leaderboards

See who's following best practices and who needs coaching. Rankings create healthy competition and peer accountability.

GREEN / YELLOW / RED

Simple traffic light status makes it instant to see who's performing well (80+), who needs attention (60-79), and who needs coaching (below 60).

AI-Powered Recommendations

Each user gets specific recommendations: "Request shorter durations", "Use ticket numbers in justifications", "Consider Reader instead of Contributor".

Full Solution + Implementation + Training

Deployed to your Azure environment. Runs forever after setup.

Complete Package
Contact Us

Full permissions audit + ongoing behavior coaching deployed with expert setup.

  • WatchTower Permissions Insights (full Azure audit)
  • WatchTower PIM Coach (weekly scoring + leaderboards)
  • AI-powered coaching reports for each user
  • Leaderboards for manager visibility
  • Expert setup and training
  • Weekly automated runs forever
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Frequently Asked Questions

How quickly do behaviors improve?

We typically see improvement within 2-3 weeks. Once users see their scores and specific recommendations, most start adjusting immediately. Gamification creates motivation that policies alone can't.

What if users ignore the reports?

Leaderboards create accountability. When managers can see rankings and users know their scores are visible, engagement increases. Peer pressure is a powerful motivator.

Can I share scores with managers?

Yes. The leaderboard view is designed for manager visibility. You decide who sees what - individual users can see their own scores, managers can see team rankings.

How are scores calculated?

Four categories, 25 points each: Duration Efficiency (don't request max time), Justification Quality (meaningful reasons), Business Hours (reasonable timing), Role Behavior (use appropriate role level).

What does a good score look like?

GREEN (80+) means following best practices. YELLOW (60-79) needs attention. RED (below 60) needs coaching. Most organizations start with lots of YELLOW and RED, then improve over time.

Is this punitive or coaching?

Coaching. Reports include specific recommendations, not just scores. "Request 2 hours instead of 8", "Include ticket number in justification". Users get actionable guidance to improve.

Built by Identity Experts

Behavior-First Design

Scoring categories designed around what actually drives security improvement: duration, justification quality, timing, and role selection.

Microsoft MVP

Delivered by a Microsoft MVP with deep expertise in Entra ID, privileged access management, and identity governance.

Proven Improvement

Real users go from RED to GREEN. We've watched scores improve from 58/100 to 94/100 within weeks of deployment.

BEHAVIOR COACHING

Ready to Stop Policing Users Manually?

Let the system coach them. Weekly scores and leaderboards create the accountability that drives real behavior change.